All items ordered through our Website and at events attended, are delivered by courier or Royal Mail, we usually use UK Mail but can, on occasion use another courier company as an when required. The courier company will advise of the delivery time on the date of the delivery, by way of email, this will confirm the time that the delivery is to be expected. A further email will be sent upon the delivery being carried out.
All of our deliveries are sent on a 'Non signature required' basis, this means that the courier company are authorised to leave your delivery with a neighbour or in a safe place at the exterior of the delivery address. Please be aware that this may not be secure and in this regard, That Cosy feeling ltd take no responsibly for items being left once they have placed at the delivery address.
All of our deliveries are estimated to take a maximum of 21 working days, however we do endeavour to get your order to you within 14 working days.
Items pertained within your order, can be delivered at different stages, dependant on stock availability, should an order arrive incomplete, we will ensure that the remainder of your order is sent within a maximum of 21 working days.
Please contact us within 3 working days, should there be any items missing from your order or if it has not arrived when advised.